New service

Resources to help you with service installation for your new home:

New Service Installation Guide (PDF 295k)

New service application for single-family home or duplex (pdf 185k)

Seasonal installation requirements

Additional charges for electric and/or natural gas installations apply from Dec. 1 through March 31 because of poor weather and site conditions. To avoid these charges, we offer two installation options:

• Option 1: The completed and signed Ready for Service card(s) for electric and/or natural gas service needs to be submitted to We Energies on or before Nov. 30. By submitting the card, you are verifying that all ready for service requirements are met.
• Option 2: Request your electric and/or natural gas facilities to be scheduled for installation during the weeks following March 31.

Meter Location (PDF 956k)

Environmental information

Are you aware of any of the following environmental conditions on your property?

• Impacts to soil or groundwater related to releases of chemicals or other hazardous substances.
• Threatened or endangered plant or animal species, or their habitats.
• Protected wetlands and surface waters.
• Permits from state or local governments for erosion control, soils management, shoreline protection or storm water management that may have been drawn prior to previous construction, grading or redevelopment activities at the property.
• Objects that may have cultural or historical significance.

If so, provide related maps, permits, reports, surveys or data to your We Energies representative to minimize delays and increased costs that may occur if unforeseen environmental conditions are found while working.

Marking private underground facilities

You are responsible for marking any privately owned, underground facilities prior to your service installation date. Such facilities include:

• Well
• Yard lighting
• Sewer lateral
• Underground tank/fuel lines
• Septic
• Sprinkler system
• Drain tiles/downspouts
• Future decks, additions, structures or fencing

Locate and mark any buried obstructions or underground facilities with stakes, spray paint or flags. We Energies and/or its agents will not be held responsible for damage that occurs to customer-owned underground facilities that are not properly located and marked before natural gas/electric service installation.

Service installation path / ready for service requirements

Electric
Natural Gas

Coordinating other utility services

We partner with phone and cable service providers to reduce your costs, potential installation conflicts and potential facility damage. When our installation planning is complete, we submit a design sketch and form to the other service providers so they know our schedule and can make appropriate arrangements.

Surface Restoration

Tree Planting

Landscaping

Billing details

If your natural gas and/or electric service account information is in your builder’s name, call 800-242-9137 anytime to have it transferred to your name. When you do, you also may want to consider our convenient billing and payment and service options.